Get In Touch
Questions or need assistance? Please use the contact form below and we will respond within 24 hours.
Frequently Asked Questions
What is your return policy?
Our detailed Returns Policy may be found here. If you require more assistance or have a question not answered there, please contact us via the contact form or by phone for assistance.
Do you ship outside the USA?
We currently only ship to residential or business addresses within the continental U.S. We do not offer shipping to P.O. Boxes, Alaska, Hawaii, APO/DPO/FPO addresses, addresses in U.S. territories, such as Guam, Puerto Rico, and the US Virgin Islands, or international shipping.
My unit arrived damaged; what should I do?
If your unit arrives damaged, please take note of the serial number and any areas of damage, and contact us via the contact form above or by phone so we can assist you.
My unit stopped working; what should I do?
If your unit stops working, please take note of the serial number and contact us via the contact form or by phone so we can assist you.
How do I purchase replacement filters?
Filters for Austin Air Standard and Junior air purifiers may be purchased here.