Q. Do you ship to my location?

A. Please see our Shipping & Returns page for more information regarding locations we ship to.

Q. What is your returns policy?

A. Please see our Shipping & Returns page for more information regarding returns and warranties.

Q. How do I decide which unit is the best fit for me and my family?

A. Each Austin Air unit provides unique features to fit you and your family's needs and lifestyle. You can compare each model here.

Q. What are the technical specifications of each Austin Air unit?

A. Technical specifications may be located on each product page under the technical specifications tab.

Q. Do Austin Air air purifiers need maintenance?

A. Austin Air air purifiers are designed run continuously with little low maintenance. The outside of the unit should be vacuumed along the lower perforated section at least once a month.

Q. How do I know when the filter in my unit needs replacing?

There are two ways to determine if the filter in an Austin Air unit needs replacing.

1. If the carbon in the unit has reached its capacity and can no longer adsorb pollutants, the air coming from the output will have an unpleasant odor. It will not be overpowering, but will be noticeable. This is not harmful.
2. If the True Medical HEPA paper becomes clogged with particles, the airflow of the machine will be drastically reduced.